Optimising customer interactions

We understand the complexity of customer journeys and managing business challenges. C9 Communications specialise in creative solutions with multiple routing options to provide you with smart, efficient ways to connect and grow your business.

With caller intelligence, data and insights – you’ll know who is calling, when and why, so you can focus on optimising your customer experience.

Infinite Routing

Built in IVRs and routing

Built-in welcome messages


Geo & Time-based routing

Mobile Location Routing

Port in existing or new

Need help choosing a memorable main number?

Let us find the best smart business number for your business. We’ll do the research and provide you with a collection of clever, memorable and available smart numbers from the ACMA database. Call us on 1800 000 C9X to find out more.

Call Routing

Direct all incoming calls via your 1300, 1800, and 13 numbers to your nominated destination with ease by choosing C9 Communications.


Time and day
based routing

Location based

Location based

Mobile Location
Routing (MOLI)

Mobile Location
Routing (MOLI)

Preset Call
Menu & IVR


Get ahead of the pack: Promote your brand

Leverage your platform and market your business, products, and services when someone calls. Take your customer experience to the next level by combining a smart, memorable number with professionally recorded messages and on-hold advertising.

Choose from our expert pool of professional voice artists, scriptwriters and a range of royalty-free music. It’s all part of our complete service offering.

Inbound Services

Choose your Plan(Required)

Talk to our solutions specialists now.

Click the button below for site qualification and a monthly price on your selected service.

Or Call 1800 000 C9X

Customer Stories

five stars

C9 has provided us with great product techology, IT consultation and advice that has lifted our telecommunications and network capabilities beyond our expectations. We continue to experience great service and support knowing that we are valued and important as customers of C9.

Zoran Radevski