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Optimising customer interactions
With caller intelligence, data and insights – you’ll know who is calling, when and why, so you can focus on optimising your customer experience.
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Portal
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Options
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Built in IVRs and routing
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Built-in welcome messages
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Call
Recording
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Geo & Time-based routing
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Mobile Location Routing
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Port in existing or new
numbers
Need help choosing a memorable main number?
![Frame (11)](https://c9communications.com.au/wp-content/uploads/2021/08/Frame-11.png)
Call Routing
![](https://c9communications.com.au/wp-content/uploads/2021/08/forward-call-1.png)
Call
Forwarding
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Time and day
based routing
![](https://c9communications.com.au/wp-content/uploads/2021/08/australia-1.png)
Location based
routing
![](https://c9communications.com.au/wp-content/uploads/2021/08/australia-1.png)
Location based
routing
![](https://c9communications.com.au/wp-content/uploads/2021/08/location-1-1.png)
Mobile Location
Routing (MOLI)
![](https://c9communications.com.au/wp-content/uploads/2021/08/location-1-1.png)
Mobile Location
Routing (MOLI)
![](https://c9communications.com.au/wp-content/uploads/2021/08/call-3-1.png)
Preset Call
Menu & IVR
![](https://c9communications.com.au/wp-content/uploads/2021/08/networking-1-1.png)
Custom
Routing
Get ahead of the pack: Promote your brand
Choose from our expert pool of professional voice artists, scriptwriters and a range of royalty-free music. It’s all part of our complete service offering.
![Group 1080](https://c9communications.com.au/wp-content/uploads/2021/08/Group-1080.png)
Inbound Services
Or Call 1800 000 C9X
![asterisk logo](https://c9communications.com.au/wp-content/uploads/2021/06/Asterisk-White-1.png)
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![nbn logo](https://c9communications.com.au/wp-content/uploads/2021/08/nbn.png)
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Customer Stories
![Group 8 five stars](https://c9communications.com.au/wp-content/uploads/2021/06/Group-8.png)
C9 has provided us with great product techology, IT consultation and advice that has lifted our telecommunications and network capabilities beyond our expectations. We continue to experience great service and support knowing that we are valued and important as customers of C9.
Zoran Radevski