Greater flexibility to engage with customers
C9’s next-level Omni Channel Solution
A true converged system, we roll a suite of different interaction channels into one manageable solution, avoiding crossed wires, miscommunication and multiple suppliers. Our omni channel system integrates everything seamlessly, reducing management time, complexity and costs.
Say goodbye to dipping customer satisfaction levels, exhausted budgets and staff and hello to increased efficiencies, productivity and a stellar customer experience.
Transform your business with tailored future-ready contact centre solutions
Contact Centre solution features to love:
Switch between interactions
Agents can seamlessly switch between interactions, for example moving from a web chat to a voice call.
Allow customers to contact your company via their preferred line of communication and increase first contact resolution.
Harness the power of data and analytics with C9
Payments 24/7, 365 days a year
Collect payments through Interactive Voice Response (IVR) systems anytime, thanks to secure hosting from Microsoft Azure, giving your customers greater flexibility.
Infinite Integration Capabilities
Reporting and analytics
Other contact centre communications providers often don’t give you the advice, service and troubleshooting assistance you’d like. With C9 Communications, we’re different. We’re setting new industry benchmarks for premium support—we’re the next generation of IT service providers.
Increase your sales performance and boost customer satisfaction
Programmable & customisable
Feature-rich dashboards allow you to set permissions and analyse your outputs effectively, creating the best user experience possible.
Never miss a thing
Advanced alert technology keeps you informed, so you never miss a thing.
Scripting & documentation
Make onboarding and troubleshooting easy, thanks to powerful scripting, workflow and payment automation capabilities.
Set up custom campaigns and dynamic targeting to capture data and drive performance.
Protect data and interaction access through granular-level permissions, keeping information safe and secure.
Reporting & Analytics
As Australia’s most dedicated contact center solutions specialist we offer:
- Flexible and cost-effective cloud-based contact centre solutions to scale
- Bespoke contact centre solutions tailored to your business needs
- Enhanced operations and ROI with tightly integrated systems
- Programmable and customisable dashboards
- Intelligent inbound call routing
- IVR to email, chat, messaging, screen share capabilities and more
- Crystal-clear calls that connect every time
- Easy onboarding and troubleshooting
- Full and ongoing support from migration to operation
Total Contact Centre Solutions for Key Industries
Talk to our solutions specialists now.
C9 has provided us with great product techology, IT consultation and advice that has lifted our telecommunications and network capabilities beyond our expectations. We continue to experience great service and support knowing that we are valued and important as customers of C9.